An employee enters the meet-me-room at a major carrier hotel in Los Angeles,
New York, or Miami. He is a young guy recently graduated from high school,
hired to do cable removal for circuit disconnects at minimum wage. Although
young, he has a wife and child, and has recently been fighting with in-laws
over his ability to support a family. Frustration and anger overcome his
emotions, and he turns to the ladder rack jammed with cable and starts
hammering at the cables for all he is worth.
Network operations centers around the world see circuits dropping, and
customers with critical financial, military, Internet, and broadcast news
services are shut down. In the space of about one minute our young employee
has taken down several thousand individual circuits, creating near chaos in
the global telecommunications community.
In their report on Trusted Access to Communicatio... (more)
Risk Management Strategies for IT Systems
Risk management has been around for a long time. Financial managers run
risk assessments for nearly all business models, and the idea of risk carries
nearly as many definitions as the Internet. However, for IT managers and IT
professionals, risk management still frequently takes a far lower priority
that other operations and support activities.
For IT managers a good, simple definition for RISK may be from the Open FAIR
model which states:
"Risk is defined as the probable frequency and magnitude of future loss"
Risk manag... (more)
Modern Data Centers are very complex environments. Data center operators
must have visibility into a wide range of integrated data bases,
applications, and performance indicators to effectively understand and manage
their operations and activities.
While each data center is different, all Data Centers share some common
systems and common characteristics, including:
Facility inventories Provisioning and customer fulfillment processes
Maintenance activities (including computerized maintenance management systems
) Monitoring Customer management (including CRM, order managemen... (more)
Focusing on Cloud Portability and Interoperability
Cloud Computing has helped us understand both the opportunity, and the need,
to decouple physical IT infrastructure from the requirements of business.
In theory cloud computing greatly enhances an organization’s ability to not
only decommission inefficient data center resources, but even more
importantly eases the process an organization needs to develop when moving to
integration and service-orientation within supporting IT systems.
Current cloud computing standards, such as published by the US National
Institute of Standards a... (more)
Providing guidance or consulting to organizations on cloud computing topics
can be really easy, or really tough. In the past most of the initial
engagement was dedicated to training and building awareness with your
customer. The next step was finding a high value, low risk application or
service that could be moved to Infrastructure as a Service (IaaS) to solve an
immediate problem, normally associated with disaster recovery or data
As the years have continued, dynamics changed. On one hand, IT
professionals and CIOs began to establish better knowledge of what